General Manager

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development

Required Training/Education/Experience

A College degree is not necessary but preferred. Minimum of two years of supervisory experience in the service industry. Must possess detailed knowledge of front and back-of-house management. Must be proficient in ordering, inventory management, scheduling, employee development, staff training, and guest service. Must possess leadership skills that encourage personal and professional achievement. Responsible for fostering a positive workplace culture while maintaining company policy and expectations. General Managers will receive a starting salary between $55,000 - $60,000 plus bonuses (paid quarterly).

Duties & Responsibilities

Complete focus on operations, restaurant environment, cleanliness standards, food safety, food quality, food consistency, and service standards.
Direct oversight of Kitchen Manager
Focus on sales growth through marketing campaigns, community engagement and guest experience
Hire, train, develop, discipline, and terminate employees
Build an efficient team that embodies company values
Responsible for ensuring current company-wide training systems are being executed
Complete weekly schedule for Servers, Hosts, Cooks, and DMOs through the R365 Scheduling
Provide and maintain a workplace culture reflecting company mission and values
Complete and submit all employee onboarding paperwork
Approve and track all employee PTO to ensure efficient operational coverage
Ensure food plating and presentation standards are consistently upheld
Responsible for accurate weekly cash deposits
Control profitability by meeting prime costs goals
Meet quarterly with Area Director to create individual and store rocks
Prepare agenda and conduct weekly pulse meetings

Attendance & Promptness

As a leader in the company, it is the goal and expectation that managers assume responsibility for the overall performance of their location – at all times, on all days.

Managers are expected to work their assigned 5-day work schedule as well as any additional time related to the planning or operation of the business (scheduling, training, meetings, etc).
A manager is required to be on-site whenever the restaurant is open for business or whenever guests may be present.
On days when only one manager is scheduled, the manager is expected to be on-site from open to close.
Salaried managers will be expected to work between 40 and 50 hours each week. Some weeks may require more, depending on the circumstances.

Communication

When acting in the capacity as a manager of The Original Pancake House, all communication is a direct reflection of the company, its owners, and its employees.

Managers are expected to ALWAYS use proper grammar, spelling, punctuation, syntax, etc.
Emails should be properly addressed, appropriately toned, and consistently professional
Managers are required to be reasonably responsive to all forms of work-related communication.
Emails or texts must be responded to as soon as possible, as well as answering phone calls or returning messages
Managers are expected to conduct themselves professionally when communicating with co-workers. Foul or offensive language is not tolerated.
Managers should reach out to their superiors when the case merits.

Scheduling & Time Off

Managers are required to request time off when needed and should be done as soon as possible. If a request-off is not provided in a timely manner, and concessions cannot be made, the manager will be expected to work the shift(s) in question.
Managers are expected to receive approval for time off before making travel arrangements, booking tickets, making purchases, etc.
Managers are required to work weekends, with the exception of approved time off.
A manager may not exchange a weekday off for an additional weekend day. If a manager needs the weekend off, the manager will be required to use vacation days to receive the time off.
The General Manager and Assistant Manager are never permitted to have the day off.
Managers are required to provide adequate coverage at all times. This includes possessing enough staffing to cover shifts in the event of a sick employee. Managers are expected to be “off the floor” and should not be serving tables.
At no time should the restaurant operate without an off-the-floor manager present.

Compensation and Benefits

Base Salary

General Managers will receive a starting salary between $55,000 - $60,000 plus bonuses (paid weekly).
Company sponsored Medical and Dental insurance
401k with company match upto 4%
Paid time off

Any raises or salary modifications will be given based on performance and are at the subjective will of the ownership and management team.

Compensation: $55,000.00 - $60,000.00 per year

Looking for an exciting career with a young and growing company?

Look no further than BTE Management!

As an ownership group with restaurants across the country, we have a proven track record of industry excellence and successful expansion.

We are franchise owners of The Original Pancake House, a breakfast concept that has set the standard for what a quality breakfast experience should be.

BTE Management is always on the lookout for incredible people. We are committed to providing a thriving work environment through our workplace culture, training systems, internal career advancement as well as a product you can always be proud of.

We are committed to paying industry leading wages, bonuses, and benefits. We also offer all full-time employees company sponsored health insurance and 401K in addition to paid time off for all employees.

Come join our great team and grow with us!

(if you already have a resume on Indeed)